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Terms of Service

Last updated: July 13, 2026

These Terms of Service (“Terms”) govern your access to and use of ChatDesq (the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business.

The Service

ChatDesq is a business messaging platform that lets businesses connect their own WhatsApp Business, Facebook Messenger, and Instagram accounts to manage customer conversations, automations, templates, and analytics from a shared workspace.

Your responsibilities

  • You must comply with all applicable laws and with the Meta Platform Terms, WhatsApp Business Messaging Policy, and Messenger and Instagram platform policies.
  • You are responsible for obtaining any consent required to message your customers and for the content you send.
  • You must not use the Service to send spam, unlawful, or abusive content.
  • You are responsible for maintaining the confidentiality of your account credentials and for activity under your account.

Connected accounts

You authorize us to access and act on your connected messaging accounts solely to provide the Service. You may disconnect an account at any time from the dashboard. Message delivery, pricing, and rate limits for WhatsApp, Messenger, and Instagram are set by Meta and are outside our control.

Fees and billing

Paid plans and wallet-based charges are billed as described at signup or in your dashboard. Third-party messaging charges billed by Meta are separate and are your responsibility.

Prepaid wallet

WhatsApp numbers connected through ChatDesq's messaging partner are paid for from a prepaid wallet. By topping up you agree that:

  • Wallet balance can be used only for ChatDesq services. It is not transferable to another workspace or person, earns no interest, and cannot be withdrawn as cash.
  • Each delivered message is charged at the rate shown in your dashboard for the recipient's country and message type. Messages that aren't delivered are not charged.
  • Top-ups are charged with GST as applicable, and a GST invoice is issued for every payment. The wallet is credited with the amount before GST.
  • Paid balance does not expire. Unspent paid balance can be refunded to the original payment method on account closure or for a payment made in error; balance already spent on messages is not refundable. Each refund is documented with a GST credit note.
  • Free credit (promotional, goodwill or trial) is used before paid balance, expires 90 days after it is granted unless stated otherwise, and is never refundable or payable in cash.
  • Sending stops when the wallet reaches its limit; campaigns may pause until you top up.

Acceptable use and suspension

We may suspend or terminate access if you violate these Terms, applicable platform policies, or if required to protect the Service or other users.

Disclaimers and liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for message delivery failures caused by third-party platforms.

Changes

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact

Questions about these Terms can be sent to hello@chatdesq.com.